Don’t Worry, We Got This
FAQ
We can’t answer your questions about the meaning of life but we do have answers to your questions about the greatest jars of goodness on earth.
What if I have a question or complaint?
Please e-mail your inquiry to our Customer Support Representative at rachel@simsfoods.com and we will be happy to assist you.
How do I place an order online?
It’s easy and secure! Just place the product(s) you wish to order in your electronic shopping cart by clicking on the add to cart button located below the product image. When you’re ready to complete your order, click checkout, follow the easy instructions on completing your order, and select your payment option. Contact our Customer Support Representative via email at rachel@simsfoods.com and we will be happy to assist you with any questions.
How do I setup a wholesale account and/or place a wholesale order?
To place a wholesale order or inquire about becoming a wholesale customer, please contact our Customer Support Representative at rachel@simsfoods.com. We do not currently offer online ordering for wholesalers through our website.
What payment options are accepted by Sims Foods, Inc.?
We accept all major credit cards (Visa, Master Card, American Express, and Discover) and PayPal.
What if I have placed a duplicate order?
If you feel you have placed a duplicate order, please contact our Customer Support Representative at rachel@simsfoods.com and we will be happy to assist you.
I know I created an account online before, so why can't I log in?
Obviously, you checked to make sure that you typed your email address and password correctly. If that failed, are you signing in with the same email address that you registered with? If not, then our web database will not recognize the information you are supplying. If you are still having trouble logging in please contact our Customer Support Representative at rachel@simsfoods.com and we will be happy to assist you.
Is ordering online safe?
Yes it is. With wickles.com, ordering online is as safe as using a credit card to buy dinner in a restaurant. We use the latest security technology, which includes data encryption, server authentication, and message integrity.
How much time should I allow for my order to allow?
Individual website orders are usually shipped in 1-3 business days. Orders that are on backorder will take longer to ship and you will be notified via the email address you provided during checkout as to when these products will be available to ship.
How can I track a shipment after it has left the facilities?
After your order has shipped, you should receive an email with a link to the carrier’s tracking page. If you need additional help, please contact our Customer Support Representative at rachel@simsfoods.com
What are your shipping costs and how are your orders shipped?
Our packages are shipped Monday-Friday via UPS Ground. Your shipping cost will be calculated by UPS Worldship at the time of checkout. Once your order is shipped it typically takes 3-5 business days to arrive.
Can I ship to a P.O. Box, or APO/FPO/DPO?
We can’t ship to a P.O Box or APO/FPO/DPO at this time, but check out all of the stores near you where Wickles is sold here.
Do you ship to Alaska and Hawaii?
Yes, we do ship to Alaska and Hawaii. Since all orders shipping to Alaska and Hawaii must ship via air service there is an additional charge. Unfortunately expedited shipping is not offered to Alaska and Hawaii. To inquire about our shipping rates to Alaska and Hawaii, please email rachel@simsfoods.com
How do I ship my items somewhere other than my billing address?
It’s easy. During the checkout process, the first step you encounter requests your shipping address. You will then be asked to submit a billing address for your purchase.
Do you have a store?
No we do not have a store, but check out our store locator to see where Wickles is sold near you.
What do I do if I receive a damaged order?
Sims Foods, Inc. apologizes for the inconvenience of the carrier’s handling of your order. Have your order number available and contact our Customer Support Representative at rachel@simsfoods.com and we will be happy to assist you. The Sims Foods Inc. representative assisting you will gather information concerning the damage to your order and walk you through the return process and will request a replacement order be shipped to you in 3-5 business days.
Are your food products Gluten-Free?
All of our products are gluten-free! And we are happy to provide written documentation that the ingredients used in our products are free of wheat gluten.