Don’t Worry, We Got This

It’s easy and secure! Just place the product(s) you wish to order in your electronic shopping cart by clicking on the add to cart button located below the product image. When you’re ready to complete your order, click checkout, follow the easy instructions on completing your order, and select your payment option. Contact our Customer Support Representative via email at rachel@simsfoods.com and we will be happy to assist you with any questions.

To place a wholesale order or inquire about becoming a wholesale customer, please contact our Customer Support Representative at rachel@simsfoods.com. We do not currently offer online ordering for wholesalers through our website.

We accept all major credit cards (Visa, Master Card, American Express, and Discover) and PayPal.

If you are unsure your order was properly submitted or did not receive an order confirmation email, please contact our Customer Support Representative at rachel@simsfoods.com and we will be happy to assist you.

If you feel you have placed a duplicate order, please contact our Customer Support Representative at rachel@simsfoods.com and we will be happy to assist you.

Obviously, you checked to make sure that you typed your email address and password correctly. If that failed, are you signing in with the same email address that you registered with? If not, then our web database will not recognize the information you are supplying. If you are still having trouble logging in please contact our Customer Support Representative at rachel@simsfoods.com and we will be happy to assist you.

Yes it is. With wickles.com, ordering online is as safe as using a credit card to buy dinner in a restaurant. We use the latest security technology, which includes data encryption, server authentication, and message integrity.

Individual website orders are usually shipped in 1-3 business days. Orders that are on backorder will take longer to ship and you will be notified via the email address you provided during checkout as to when these products will be available to ship.

After your order has shipped, you should receive an email with a link to the carrier’s tracking page. If you need additional help, please contact our Customer Support Representative at rachel@simsfoods.com

Our packages are shipped Monday-Friday via UPS Ground. Your shipping cost will be calculated by UPS Worldship at the time of checkout. Once your order is shipped it typically takes 3-5 business days to arrive.

We can’t ship to a P.O Box, but check out all of the stores near you where Wickles is sold here.

Yes, we do ship to Alaska and Hawaii. Since all orders shipping to Alaska and Hawaii must ship via air service there is an additional charge. Unfortunately expedited shipping is not offered to Alaska and Hawaii. To inquire about our shipping rates to Alaska and Hawaii, please email rachel@simsfoods.com

It’s easy. During the checkout process, the first step you encounter requests your shipping address. You will then be asked to submit a billing address for your purchase.

No we do not have a store, but check out our store locator to see where Wickles is sold near you.

Sims Foods, Inc. apologizes for the inconvenience of the carrier’s handling of your order. Have your order number available and contact our Customer Support Representative at rachel@simsfoods.com and we will be happy to assist you. The Sims Foods Inc. representative assisting you will gather information concerning the damage to your order and walk you through the return process and will request a replacement order be shipped to you in 3-5 business days.

All of our products are gluten-free! And we are happy to provide written documentation that the ingredients used in our products are free of wheat gluten.